Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at okinghabib160@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at okinghabib160@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at okinghabib160@gmail.com.

We want you to be completely satisfied with your purchase from Oking Habib. Please read our returns policy carefully to ensure a smooth return process.

30-Day Return Policy:

We offer a 30-day return policy from the date your order is received. Unfortunately, if more than 30 days have passed since your order was received, we are unable to offer you a refund. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by any company tags or tickets. Additionally, you must provide a receipt or proof of purchase to process your return.

Free Returns:

We offer free returns for all authorized returns within the continental United States. To initiate a return, please contact us at okinghabib160@gmail.com to receive a Return Merchandise Authorization (RMA#). Once approved, we will generate a FREE UPS prepaid label and email it to you. Simply print the label, attach it to your package, and return the items within 30 days of receiving the label. Upon receipt of the returned items, we will process the return and refund the balance back to your account.

Please note that free return labels are only available for items being shipped within the 48 continental states.

For any further assistance or inquiries regarding returns, please don't hesitate to contact us at okinghabib160@gmail.com. Please include your Order#, items returning, and the reason for the return when reaching out to us.